Frequently Asked Questions
Everything you need to know about shopping for your home at Jervis Family Store.
What is the typical shipping timeframe for home decor and furniture?
Most in-stock items are processed within 2-3 business days. Standard shipping usually takes 5-7 business days, while larger furniture pieces may require 2-3 weeks for white-glove delivery.
Do you offer a warranty on your furniture products?
Yes, all Jervis Family Store furniture comes with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made items and final sale products are not eligible for return.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger home investments.
Are the colors on the website 100% accurate to the physical product?
We strive for high color accuracy, but please note that screen resolutions and lighting conditions can vary. We recommend viewing products on multiple devices if color matching is critical.