Returns & Exchanges

At Jervis Family Store, we want your home to feel perfect. If you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a return authorization number.

• 2.
  Package Your Items

  Carefully pack the unused items in their original packaging, ensuring all hardware and instruction manuals are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned home goods, we will process your refund to the original payment method within 5 to 7 business days.